GENERAL TERMS AND CONDITIONS
These General Terms and Conditions regulate the provision of services through the website (hereinafter referred to as the intectica.com website) intended exclusively for End Users (hereinafter Users). Services on the intectica.com website are provided directly by EOOD Intectica, INN № 202699985, VAT № BG202699985, legal address: Bulgaria, Sofia, Uzundzhovska str., 12, off. 304 (hereinafter the Service Provider).
1. Execution of the contract with the Service Provider
1.1 In order to place an order for the provision of services using the intectica.com website, the Users must fulfill the order form online and send it to the Service Provider electronically, following the relevant instructions.
1.2 The order form contains a link to these General Terms and Conditions, information on the main characteristics of each service ordered, indicating its price, payment methods, terms of service provision, as well as terms of refunds for services.
1.3 The order is considered accepted after the Service Provider receives the order form in electronic form and checks the correctness of the specified information.
1.4 The order form is stored in the Service Provider’s database for the time required to process the order of the Users in accordance with the legislation.
1.5 Before sending the order form, a message will appear inviting to check the data entered and correct possible errors.
1.6 After sending the order by the Users, it will be processed by the Service Provider.
1.7 The Service Provider has the right not to process the order for the provision of services if there are no sufficient guarantees of the solvency of the Users, if the order is incomplete or incorrect, or if the ordered services are unavailable. In the above cases, the Service Provider will notify the Users by e-mail that his/her order has not been processed and that his/her contract has not been fulfilled, specifying the relevant reasons. If providing the services specified in the order is not available at the time the Service Provider receives the order form, the Service Provider notifies the Users of the unavailability of the services within thirty (30) days from the day the Service Provider receives the service order. If, after sending the order form, the cost of services that are no longer available has been paid, the Service Provider will refund the amount paid for these services.
1.8 By sending the order form to the Service Provider, the Users unconditionally accept and undertake to comply with these General Terms and Conditions. If the Users do not agree with certain provisions of these General Terms and Conditions, the Service Provider asks them not to send the order form for services ordered using exclusive services on the intectica.com website.
1.9 By submitting the order form, the Users accept the other terms and conditions listed on the intectica.com website, including the terms that he/she can view under the links Refund Policy and Privacy Policy.
1.10 After the order form is sent, the Service Provider sends the Users an e-mail confirming the service order with brief information provided in the order form (service provision conditions, main characteristics of the services, detailed information about the price, payment terms and return policy).
2. Guarantees and indication of the cost of services
2.1 The intectica.com website provides services on intellectual property protection that the Users can order using the intectica.com website and the online order form.
2.2 Prices for services may change. Before sending the corresponding order form, the Users must check the final price of the order.
2.3 The Service Provider can accept orders from any country in the world.
3. Payment
3.1 Payment of the service cost must be made using the method specified in the order form.
3.2 In the case of payment by credit/debit card, all necessary information (for example, card number or expiration date) is sent using an encrypted protocol to the cardholder’s bank or other banks that provide remote electronic payment services, thus third parties do not have access to this information. This information will be used by the Service Provider exclusively to perform actions related to the order of the Users, to refund the cost of the services in accordance with the right of the Users to refund of the cost of the services, or to provide police reports on cases of fraud. The cost of the services specified in the order form will be debited from the current account of the Users until the actual provision of the service.
4. Ensuring confidentiality
4.1 To obtain information about the methods adopted by the Service Provider for processing personal data of the Users, the Users should familiarize themselves with the Privacy Policy section.
4.2 To obtain additional information about the Privacy Policy, the Users should contact the Service Provider at the email address: office@intectica.com or send a letter to the legal address of the Service Provider: Bulgaria, Sofia, Uzundzhovska str., 12, off. 304.
5. Regulatory legislation
These General Terms and Conditions are governed by the Bulgarian legislation.
6. Changes and Updates
Changes may be made to these General Terms and Conditions from time to time due to the introduction of new laws and regulations or for other reasons. The new version of the General Terms and Conditions comes into force from the moment of its publication on the intectica.com website.
REFUND POLICY
1. General conditions of refund
1.1 This Refund Policy regulates actions related to the provision of the services through the website (hereinafter referred to as the intectica.com website) intended exclusively for the End Users (hereinafter Users). Services on the intectica.com website are provided directly by EOOD Intectica, INN № 202699985, VAT № BG202699985, legal address: Bulgaria, Sofia, Uzundzhovska str., 12, off. 304 (hereinafter the Service Provider).
1.2 This Refund Policy is subject to change by the Service Provider, and in the event of any amendment, the Service Provider will make a corresponding announcement on the intectica.com website. Changes will enter into force immediately after the publication of information on the relevant changes.
1.3 If the User does not wish to accept the revised Refund Policy, the Users should not use the services. If the Users continue to use the services after the effective date, the use of the services indicates their agreement to the new Refund Policy.
1.4 The cost of the services charged by the Service Provider (the cost of consultations, patent searches, etc.) is refundable only if the Users have paid for the service. The Users can request refund according to the refund eligibility criteria.
1.5 In case of overpayment by the Users for all services offered, the refund will be made in full.
1.6 In the event that the Users are overcharged for any services, any overcharge will be duly reimbursed. All of the above will form part of the terms of use of the services and will be available for confirmation at the time of payment for these services.
2. Services
2.1 The refund of the cost of the services will be considered only if the Users fully meet the refund eligibility criteria. If the Users do not meet any of the refund eligibility criteria, the Service Provider has the right to reject the request at its own discretion.
2.2 The cost of the services may be refunded if the Users request such refund before using the services. The service is considered to be fully provided if the Users receive a written report on the official letterhead of the Service Provider by any communication channel – e-mail, messenger, convenient mail, etc.
2.3 To apply for refund, the Users must correctly and completely fulfill and submit the refund request form. All refund requests must be sent by the Users to the Service Provider by e-mail only.
2.4 The Service Provider will process the refund request of the Users after receiving it as soon as possible. The response time will vary depending on the payment method and the reasons stated for the refund request. In any case, the Service Provider will inform the Users on the result of the request.
2.5 When fulfilling and sending the refund request form, the cost of the services is not refunded. The refund will be approved or rejected by the Service Provider only after checking the refund eligibility criteria.
2.6 Any transaction fees or losses due to exchange rate fluctuations arising from the processing of the service refunds shall be borne solely by the Users. Losses due to bank charges and exchange rate differences shall be borne by the Users, and the Service Provider shall not be liable for the payment of interest on this amount.
3. Fulfilling the refund application
3.1 The application for refund for the services is submitted by the Users in an arbitrary form exclusively to the e-mail of the Service Provider.
3.2 The Users may also request a refund request form from the Service Provider and send the completed form exclusively to the Service Provider’s email.
4. Refund eligibility criteria
4.1 All requests for refunds or cancellation of the services will only be accepted if:
The Users request refund before using the service, that is, before the Users receive a written report on the official letterhead of the Service Provider by any communication channel – e-mail, messenger, convenient mail, etc.
It is obvious that the Users have been charged for the same service more than once.
The Users purchased the service, but received a notification from the Service Provider about its cancellation or withdrawal.
4.2 Requests for refund or cancellation of the services are not accepted if:
Any service is partially used.
5. Refund processing time
5.1 The Users must send the Service Provider an application for refund, as indicated above.
5.2 Within five (5) business days of receiving the refund request form, the Service Provider will contact the Users to clarify additional information (if necessary), and the Users will provide such information as soon as possible. However, in any case no later than seven (7) business days after the request.
5.3 Within seven (7) business days after receiving the additional information requested by the Service Provider (or, if no additional information is requested, within five (5) business days from the receipt of the return request), the Service Provider will notify the Users by e-mail whether the User is entitled to refund or not.
5.4 The cost of the services will be refunded within fourteen (14) calendar days from the date of the decision notification. The day of fulfillment of the obligation to refund is considered the day of debiting the funds from the account of the Service Provider.
6. Receiving refund
6.1 Refunds will be processed in the same way as payment for these services was made. If payment was made using a credit or debit card, the refund will be made using the same credit/debit card.
6.2 If the Service Provider is unable to process the refund in the same way that the payment was made, the Service Provider will notify the User of an alternative payment method for processing such refund.
6.3 In the case of payment by debit/credit card, the exact date of crediting the refund amount to the bank card account of the Users depends on the issuer of the bank card, but no more than 30 (thirty) calendar days.
PRIVACY POLICY
1. General terms
1.1. This EOOD Intectica Personal Data Privacy Policy has been developed by EOOD Intectica (hereinafter the Service Provider) and is used when using the intectica.com website and other internet services that refer to this Privacy Policy and through which EOOD Intectica collects personal data of any person who visit the specified website (hereinafter the intectica.com website).
1.2 This Privacy Policy regulates actions related to the provision of the services through the intectica.com website intended exclusively for the End Users (hereinafter Users). Services on the intectica.com website are provided directly by EOOD Intectica, INN № 202699985, VAT № BG202699985, legal address: Bulgaria, Sofia, Uzundzhovska str., 12, off. 304.
1.3. The privacy policy is developed in accordance with the requirements of the Law on the Protection of Personal Data of Bulgaria No. 102-01-7 on 01.01.2002, the General Data Protection Regulation (EU) 2016/679 of the European Parliament and the Council on 04.27.2016, other laws regulating processing personal data issues, as well as bylaws adopted for their implementation.
1.4. The use of the services on the intectica.com website by the Users means their unquestionable agreement with this Privacy Policy and the terms of the processing of the personal data of the Users.
1.5. In case of disagreement with the terms of this Privacy Policy, the Users must stop using the intectica.com website.
1.6. The Privacy Policy defines the main goals and conditions of the processing the personal data of the Users and information about the implemented requirements for the protection of the personal data of the Users.
1.7. The Privacy Policy applies only to intectica.com website. The Service Provider does not control and is not responsible for third-party websites to which the Users can link through the links available on the intectica.com website.
1.8. The Service Provider is the operator of only those personal data that it receives from the Users when using the intectica.com website with their consent.
1.9. The Service Provider does not verify the authenticity of the personal data provided by the Users on the intectica.com website. The Service Provider assumes that the Users provide reliable and sufficient personal data and keep this information up to date. The Users bear all responsibility for the consequences of providing unreliable or invalid personal data.
1.10. The Users confirm that by providing the personal data and consenting to their processing, the Users act voluntarily, on their own free will and in his/her their interest, and also confirm their legal capacity.
1.11. By providing the personal data, the Users agree that the personal data provided by them will be processed by the Service Provider.
1.12. The personal data allowed for processing under this Privacy Policy are not special or biometric, provided by the Users by fulfilling special forms on the intectica.com website indefinitely (until the Users withdraw their consent to the processing of the personal data). Depending on the online form fulfilled by the Users, the data includes the following information:
full name;
date of birth;
contact phone number;
e-mail address (e-mail);
name of the organization (place of work);
position
By fulfilling the relevant online forms and/or sending the personal data to the Service Provider, the Users express their consent to this Privacy Policy.
1.13. The Service Provider also takes measures to protect the personal data that are automatically transmitted when visiting the pages of the intectica.com website, including from cookie files:
IP address assigned to the computers of the Users at the time of visiting the intectica.com website;
Received session data.
Cookies can be both “session” and “persistent”.
Session cookies
The Service Provider uses session cookies to provide a unique identification number to the computers of the Users each time the intectica.com website is visited, and they are deleted after closing the browser. Such files are also used to analyze the work of the Users with the intectica.com website (visits to pages, used links and time spent by the Users on a particular page are studied).
Persistent cookies
The intectica.com website recognizes persistent cookies stored on the hard drives of the computers of the Users, and by assigning unique identifiers to the devices of the Users, the Service Provider can create a database of the actions and preferences of the Users (in particular, the frequency of visits and frequency of returning to the intectica.com website). It is important that cookies do not contain personal data of the Users, they only record their actions.
Consent to the use of cookies
Session cookies do not require prior consent of the Users, while persistent cookies require such consent.
Users can manage cookies through their web browser settings. Thus, they have the option to allow the use of all cookies integrated into the pages or to block cookies, as well as to enable the use of cookies on request, to accept or reject cookies. The management of cookies depends on the browser used.
At the same time, using cookie technology, the Service Provider does not store or use any specific data about the Users. The Service Provider draws attention to the fact that the Users have the right to configure the browser to refuse registration of requests to the intectica.com website or to warn about requests for such registration. Disabling cookies may prevent access to the intectica.com website.
1.14. If the Service Provider cannot in any way correlate the information specified in clauses 2.11-2.12 of this Privacy Policy with the Users (natural persons), the Service Provider will not consider this information to be personal data.
2. Purposes of processing personal data of the Users
2.1. The intectica.com website collects and stores only those personal data of the Users that are necessary for the provision of the services or the execution of agreements and contracts with the Users, except for cases when the legislation provides for the mandatory storage of the personal data for a period defined by the legislation.
2.2. The personal data of the Users are processed for the following purpose:
2.2.1. Establishing feedback with the Users, including sending messages, requests regarding the use of the intectica.com website, providing the services, processing requests and applications from the Users.
2.2.2. Providing the Users with effective customer and technical support in case of problems related to the use of the intectica.com website.
2.2.3. Ensuring the proper functioning and security of the intectica.com website to confirm the actions taken by the Users to prevent cases of fraud, computer attacks and other abuses, as well as to investigate such cases.
3. Terms of processing the personal data of the Users and their transfer to third parties
3.1. The intectica.com website stores the personal data of the Users in accordance with the internal regulations of the specific services.
3.2. Regarding the personal data of the Users, their confidentiality is preserved, except in cases where the Users voluntarily provide data about themselves for general access to an unlimited number of people. When using certain services, the Users agree that a certain part of their personal data becomes publicly available.
3.3. The intectica.com website has the right to transfer the personal data of the Users to third parties in the following cases:
3.3.1. The Users have agreed to such actions.
3.3.2. The transfer is necessary for the Users to use a certain service or to fulfill a certain agreement or contract with the Users.
3.3.3. The transfer is provided for by the Bulgarian legislation within the limits of the procedure established by law.
3.4. Hereby, the Service Provider informs the Users that in the event that the Users wish to make clarifications to their personal data, to block or remove them in the event that the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, or in the event that the Users wish to withdraw their consent to the processing of the personal data or to eliminate the illegal actions of the Service Provider regarding the personal data of the Users, the Users must send an official request to the Service Provider at the address: Bulgaria, Sofia, Uzundzhovska str., 12, off. 304, with the indicated recipient to be EOOD Intectica.
In case of sending EOOD Intectica an official request, in the text of the request, the Users must indicate: full name; the number of the main document certifying the identity of the User (subject of the personal data or his representative), information about the date of issuance of the specified document and the authority that issued it; information confirming the participation of the User in relations with EOOD Intectica or information otherwise confirming the fact of EOOD Intectica was processing of the personal data of the User, the signature of a citizen (or his legal representative).
If the request is sent electronically, it must be made in the form of an electronic document and signed with an electronic signature in accordance with the Bulgarian legislation.
3.5. The Service Provider undertakes to immediately stop the processing of the personal data of the Users from the moment of receiving a written statement (withdrawal) from the Users and, in the event that the storage of personal data is no longer necessary for the purposes of the personal data processing, to delete them within the period and under the conditions established by the Bulgarian legislation.
3.6. If the purpose of the personal data processing is achieved, the Service Provider undertakes to stop processing the personal data and to delete them within the period and under the conditions established by the Bulgarian legislation.
3.7. If the Users withdraw consent to the processing of the personal data, the Service Provider has the right to continue processing the personal data without consent of the Users.
4. Obligations of the parties
4.1. The users undertake to:
4.1.1. Provide correct and truthful information on the personal data necessary for using the intectica.com website.
4.1.2. Update and amend the provided information on the personal data in the event of any changes in this information.
4.2. The Service Provider undertakes to:
4.2.1. Use the information received exclusively for the purposes specified in Clause 2 of this Privacy Policy.
4.2.2. Ensure that confidential information is kept confidential, not to be disclosed without the prior written consent of the Users, as well as not to sell, exchange, publish or disclose in other possible ways the transferred personal data of the Users, except as provided for in this Privacy Policy.
4.2.3. Block the personal data belonging to the relevant Users from the moment of application or request by the Users or their legal representative or the authorized body for the protection of the rights of the subjects of the personal data for the period of verification in case of detection of unreliable personal data or illegal actions.
5. Liability of the parties
5.1. The Service Provider is responsible for the intentional disclosure of the personal data of the Users in accordance with the current Bulgarian legislation, except for the cases provided for in this Privacy Policy.
5.2. In case of loss or disclosure of the personal data, the Service Provider is not responsible if this confidential information:
5.2.1. Became publicly available until its loss or disclosure.
5.2.2. Was received from a third party before it was received by the Service Provider.
5.2.3. Was disclosed with the consent of the Users.
5.2.4. Was obtained by third parties through unauthorized access to the files of the intectica.com website.
5.3. The Users are responsible for the legality, correctness and truthfulness of the provided personal data in accordance with the Bulgarian legislation.
6. Information on implemented requirements for the protection of the personal data
6.1. The Service Provider takes necessary and sufficient organizational and technical measures to protect the personal data of the Users from illegal or accidental access, deletion, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
7. Resolution of disputes
7.1. Before applying to the court with a lawsuit regarding disputes arising from the relations between the Users and the Service Provider, it is mandatory to submit a claim (a written proposal for voluntary settlement of the dispute).
7.2. The recipient of the claim shall, within 30 calendar days from the date of the receipt of the claim, inform the applicant of the claim in writing about the results of the consideration of the claim.
7.3. In case of failure to reach an agreement, the dispute will be referred to a court in accordance with the Bulgarian legislation.
7.4. This Privacy Policy and the relations between the Users and the Service Provider are governed by the Bulgarian legislation.
8. Additional terms
8.1. The Service Provider has the right to make changes to this Privacy Policy without consent of the Users.
8.2. The new Privacy Policy enters into force from the moment of its publication on the intectica.com website, unless otherwise provided by the new version of the Privacy Policy.
8.3. All suggestions or questions regarding this Privacy Policy should be directed to the email address: office@intectica.com.
